Orders
Below are our most common questions about orders
How do I check/track my order status?
All order updates and tracking are handled directly via WhatsApp.
Once you place your order, you’ll receive a WhatsApp message with your status, and you can text us anytime for real-time updates.
Once you place your order, you’ll receive a WhatsApp message with your status, and you can text us anytime for real-time updates.
How do I place an order?
You can place your order instantly by contacting us on WhatsApp or Call: +256 757 010 385.
Just send the product name or screenshot, and our team will process your order right away.
Just send the product name or screenshot, and our team will process your order right away.
When will my order be processed?
Orders are processed immediately after confirmation.
Kampala: 1–2 hours
Upcountry: Dispatched same day via bus courier or delivery partner.
Kampala: 1–2 hours
Upcountry: Dispatched same day via bus courier or delivery partner.
Shipping & Delivery
Below are the most common questions about shipping and delivery
How long will it take for my order to arrive?
Kampala: 1–3 hours
Wakiso / Entebbe: Same day
Upcountry: 1–2 business days via trusted bus couriers
Wakiso / Entebbe: Same day
Upcountry: 1–2 business days via trusted bus couriers
How do I track my shipment?
All shipping updates are provided directly via WhatsApp.
You’ll receive real-time updates as soon as your order is dispatched.
You’ll receive real-time updates as soon as your order is dispatched.
Do you offer same-day delivery?
Yes — same-day delivery is available for all Kampala, Wakiso, and Entebbe orders placed before 6PM.
Do you ship upcountry?
Absolutely. We ship to all districts in Uganda through reliable bus and courier partners.
Delivery typically arrives within 1–2 days.
Delivery typically arrives within 1–2 days.
How much is delivery?
Delivery rates vary by location, but we always keep them affordable.
You’ll receive the exact delivery cost when placing your order on WhatsApp.
You’ll receive the exact delivery cost when placing your order on WhatsApp.
Help & Support
Below are our most common support questions
How can I get assistance?
Simply contact our team on WhatsApp or Call: +256 757 010 385.
We respond fast and are always ready to help.
We respond fast and are always ready to help.
Can I get guidance on which product to choose?
Yes. Our wellness specialists, trained under Dr. Mark Omukugu, offer personalized guidance to help you choose the right product for your goals.
What if I entered the wrong address or phone number?
Just message us on WhatsApp immediately.
We’ll update your order details before dispatch to ensure smooth delivery.
We’ll update your order details before dispatch to ensure smooth delivery.